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Shipping & Returns
New Zealand
Australia
Other International
New Zealand
Shipping
One delivery charge per order $5.90 to addresses in Mainland New Zealand.
We ship orders ex stock from our New Zealand address, unless otherwise stated.
We use a signature required courier service for most deliveries. Our courier
company cannot deliver to PO Box addresses so you need to supply a street
address. Some smaller items may be delivered by NZ Post.
If orders are received & payment approved by noon weekdays, we will normally
dispatch that day. You will receive an email the day of dispatch informing you
the order is on the way. If the order has not arrived by the end of the day
after the expected ETA you need to contact us immediately so we can trace the
order.
Normal delivery times: South Island 1 business day; North Island 2 business
days; Rural delivery 1 extra business day. Deliveries will be Monday to Friday
during business hours, no Saturday delivery. Allow extra days for peak periods
such as Christmas.
GST is included in our published prices, and a GST Invoice is supplied with all
orders.
Returns
When you receive your order please unwrap it carefully and check the item
before damaging any product packaging. We will not normally accept items back
for refund that have been used or removed from the manufacturers packaging, and
items must be in a condition we can resell as 'New'. If your order has arrived
damaged by the shipper, you should notify us immediately on receipt.
For a refund you must notify our Mail Team within 7 days of receiving your order
of your intention to return the goods. You will be given delivery instructions,
a "return tracking number", and details regarding your refund. We must receive
the goods back within a further 7 days in an unused condition & in the
original packaging at the purchasers expense. The refunded value will depend
on the condition of the goods being returned, and may take into account the
costs we have incurred supplying the item to you.
Of course if the goods are faulty in any way, we will meet all our obligations
under the New Zealand Consumer Guarantees Act.
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Australia
New Zealand Law will determine any issues
relating to all Goods & Services supplied by yesyes! Marketing Ltd & Associated
Companies.
Shipping
Delivery to addresses in Mainland Australia
is included in the published AU$ prices.
We ship orders ex stock from our New Zealand address, unless otherwise stated.
We use International Air, (New Zealand Post & their agents), for most deliveries.
They can deliver to PO Box and street addresses. You should select the address
you consider will be the quickest & most secure.
If orders are received & payment approved by noon weekdays NZ time, we will
normally dispatch that day. You will receive an email the day of dispatch
informing you the order is on the way. If the order has not arrived by the end
of (say the 2nd day?) after the expected ETA you need to contact us immediately
so we can trace the order.
Normal delivery times: Target to main centres 3-6 business days. Deliveries will
be as per normal postal service for your location. Allow extra days for peak
periods such as Christmas.
Country of delivery customs, taxes, duties or other charges if
applicable are the responsibility of the purchaser.
We do not expect this will be an issue for items of low value to Australia (say
under $200.00?) but buyer should
check with your own authorities if not sure.
Returns
It is costly for everyone returning items from International locations. Please
consider your purchase very carefully before placing your order. All requests to
return items will be considered on a case by case basis.
When you receive your order please unwrap it carefully and check the item
before damaging any product packaging. We will not normally accept items back
for refund that have been used or removed from the manufacturers packaging, and
items must be in a condition we can resell as 'New'. If your order has arrived
damaged by the shipper, you should notify us immediately on receipt.
For a refund you must notify our Mail Team within 7 days of receiving your order
of your intention to return the goods. You will be given delivery instructions,
a "return tracking number", and details regarding your refund. We must receive
the goods back within a further 14 days in an unused condition & in the
original packaging at the purchasers expense. The refunded value will depend
on the condition of the goods being returned, and may take into account the
costs we have incurred supplying the item to you.
Of course if the goods are faulty in any way, we will meet all our obligations
under the New Zealand Consumer Guarantees Act.
return to top
Other International locations
New Zealand Law will determine any issues
relating to all Goods & Services supplied by yesyes! Marketing Ltd & Associated
Companies.
Shipping
Delivery to addresses elsewhere can be quoted
on an order by order basis.
We are able to process orders in a variety of currencies. Please tell us your
preference and we will advise further.
You need to email us with your details & we will email you our quotation with
currency options & payment instructions.
to our Office
We ship orders ex stock from our New Zealand address, unless otherwise stated.
We use International Air, (New Zealand Post & their agents), for most deliveries.
They can deliver to PO Box and street addresses. You should select the address
you consider will be the quickest & most secure.
If orders are received & payment approved by noon weekdays NZ time, we will
normally dispatch that day. You will receive an email the day of dispatch
informing you the order is on the way. If the order has not arrived by the end
of (say the 2nd day?) after the expected ETA you need to contact us immediately
so we can trace the order.
Normal delivery times: Normally from 3 to 10 business days to most International
locations. Allow extra days for peak periods such as Christmas. We will confirm
in our quotation email to you.
Country of delivery customs, taxes, duties or other charges if
applicable are the responsibility of the purchaser.
This will vary depending on your countries regulations. For many locations we do
not expect this will be an issue for items of low value (say under $200.00?) but
buyer should check with your own authorities if not sure.
Returns
It is costly for everyone returning items from International locations. Please
consider your purchase very carefully before placing your order. All requests to
return items will be considered on a case by case basis.
When you receive your order please unwrap it carefully and check the item
before damaging any product packaging. We will not normally accept items back
for refund that have been used or removed from the manufacturers packaging, and
items must be in a condition we can resell as 'New'. If your order has arrived
damaged by the shipper, you should notify us immediately on receipt.
For a refund you must notify our Mail Team within 7 days of receiving your order
of your intention to return the goods. You will be given delivery instructions,
a "return tracking number", and details regarding your refund. We must receive
the goods back within a further 14 days in an unused condition & in the
original packaging at the purchasers expense. The refunded value will depend
on the condition of the goods being returned, and may take into account the
costs we have incurred supplying the item to you.
Of course if the goods are faulty in any way, we will meet all our obligations
under the New Zealand Consumer Guarantees Act.
return to top
yesyes! Marketing Ltd., New
Zealand
tele +64 3 453 4430 mobile +64
21 937 937
www.yesyes.co.nz
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